Terms and conditions

Terms and Conditions of Sale and Use, Guarantees, Return and Refund Policy – Hygeia Beauty


The online sales website https://www.hygeiabeauty.com is managed by KW INTERNATIONAL CORPORATION LLP, with its registered office located at: 35 FIRS AVENUE, LONDON, UNITED KINGDOM N11 3NE.

It is hereby specified that these terms govern the sales of its products by KW INTERNATIONAL CORPORATION LLP to any natural or legal person making a purchase via the website https://www.hygeiabeauty.com, hereinafter referred to as “the CUSTOMER”.

These General Terms of Sale, along with the order form and order confirmation, constitute the sales contract between KW INTERNATIONAL CORPORATION LLP and the CUSTOMER regarding the sale of the ordered products.

Any order placed on the website https://www.hygeiabeauty.com requires the prior and unconditional acceptance by the CUSTOMER of the General Terms of Sale in their entirety.

In the event of disagreement with the terms and conditions of the General Terms of Sale, the CUSTOMER must not use the website.

KW INTERNATIONAL CORPORATION LLP reserves the right to adapt or modify its General Terms of Sale at any time and without prior notice, with such adaptations or modifications being applicable to all orders placed after the adaptations or modifications.

In the event of a modification, the General Terms of Sale applicable to the CUSTOMER’s order are those that were available online and accepted by the CUSTOMER on the day the order was placed.

Article 1 – Definitions

The terms and expressions identified by an initial capital letter in the General Terms of Sale have the following meanings (whether used in the singular or plural):

General Terms of Sale: refer to this document, which includes the terms and conditions that apply to the relationship between KW INTERNATIONAL CORPORATION LLP and the CUSTOMER.
Order: refers to the customer’s purchase order for one or more Product(s) or Service(s) placed through the use of the website https://www.hygeiabeauty.com or via the Customer Service.
Website: refers to the website accessible at the address https://www.hygeiabeauty.com.
Product: refers to a product or Service offered for sale on the website https://www.hygeiabeauty.com.
CUSTOMER: refers to an individual or legal entity, a consumer, who uses the website https://www.hygeiabeauty.com and purchases one or more Product(s) for their personal needs, having previously agreed to the General Terms of Sale.

Article 2. Purpose

These General Terms of Sale aim to define the contractual relationship between KW INTERNATIONAL CORPORATION LLP and the CUSTOMER, as well as the conditions applicable to any purchase made through the website https://www.hygeiabeauty.com.

By accepting these General Terms of Sale, you declare that you have reached the age of majority in your country, state, or province of residence, and that you have given us consent to allow any minor under your care to make purchases on this online sales website.

The use of our products for any illegal or unauthorized purpose is prohibited.

KW INTERNATIONAL CORPORATION LLP reserves the right to modify these General Terms of Sale at any time, in order to comply with any new regulations or improve the use of its website. Therefore, the applicable conditions will be those in effect on the date of the order by the CUSTOMER.

Article 3. Prices

The prices displayed on the product pages of the online catalog are in Euros (€), inclusive of all taxes (including VAT) applicable on the day of the order. Any change in the VAT rate may be reflected in the product prices.

KW INTERNATIONAL CORPORATION LLP reserves the right to modify its prices at any time, with the understanding that the price listed in the catalog on the day of the order will be the only price applicable to the CUSTOMER.

The products remain the property of https://www.hygeiabeauty.com until full payment of the price by https://www.hygeiabeauty.com.

Promotional products will be indicated by a “PROMOTION” label, a rounded price, or a strikethrough price. Our promotions are valid within the limits of available stock at the time of the order and during the promotional period.

For CUSTOMERS outside mainland France, https://www.hygeiabeauty.com is required, in accordance with applicable law, to charge VAT on orders shipped to most countries within the European Union.

For CUSTOMERS outside the European Union and overseas territories, orders are not subject to VAT but may be subject to local taxes and customs duties in the destination country. These fees and charges are not the responsibility of https://www.hygeiabeauty.com. They are the responsibility of the CUSTOMER.

Disclaimer: Any inaccurate information provided by the CUSTOMER with the intention of avoiding VAT may result in civil penalties and criminal prosecution.

The prices of the products listed on the website https://www.hygeiabeauty.com do not include handling and shipping fees, which are charged in addition to the price of the purchased products, based on the total amount of the order.

Article 4. Order

The contractual information is presented in the French language and will be subject to a confirmation that includes this contractual information no later than the time of delivery. KW INTERNATIONAL CORPORATION LLP reserves the right to cancel or refuse any order from a customer with whom there is a dispute regarding the payment of a previous order.

To place an order for products on the website https://www.hygeiabeauty.com, the CUSTOMER must create an account by providing the required information in the registration form.

In doing so, the CUSTOMER declares to provide complete and accurate personal information that allows for their precise identification in any situation. Any fictitious or defamatory personal information may result in the closure of the CUSTOMER’s account and the cancellation of their order.

The account creation section is accessible directly from the main menu bar. Upon each visit, if the CUSTOMER wishes to place an order or access their account (order status, personal information, etc.), they must log in using this information.

Article 5. Payment

The price of the products and the logistical preparation and delivery fees are payable in full by the CUSTOMER at the time of placing the order.

The website https://www.hygeiabeauty.com may offer the CUSTOMER various payment methods to settle their order, including payment by credit card:

Upon choosing the payment method by credit card, the CUSTOMER is redirected to the secure interface of the payment system to securely provide their credit card information. If the payment is accepted, the order is registered, and the contract is definitively formed. Payment by credit card is irrevocable.

Article 6. Right of Withdrawal/Return Policy

The CUSTOMER, who purchases a product or service remotely from a professional, has a period of 14 days to change their mind about their purchase. The same period applies in the case of telephone solicitation.

If the CUSTOMER wishes to exercise their right of withdrawal, they are not required to provide reasons or pay any penalties.

The products must be returned in their original packaging, unused, and accompanied by the signed original delivery note. The return costs are the responsibility of the CUSTOMER. The CUSTOMER will receive a credit note for the initial amount of their order, excluding delivery costs.

No returns or withdrawals for the sale of live plants will be refunded!

Article L121-21 of the Consumer Code states that the CUSTOMER has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and return the product to the seller for exchange or credit note, without any penalty.

Article 7. Delivery

The delivery of the products will take place, after the payment of the order has been recorded, to the delivery address provided by the CUSTOMER during the order process. An email will be sent to the CUSTOMER to inform them of the shipment of the products. The CUSTOMER has the option to choose from different delivery methods.

The shipping costs are calculated based on the chosen delivery method (home delivery, pick-up point, post office, etc.), the weight of the package, and the destination.

The delivery times are provided for information purposes only. If the delivery exceeds thirty days from the order date, the sales contract may be terminated, and the CUSTOMER will be refunded.

Article 8. Warranty

All products offered by KW INTERNATIONAL CORPORATION LLP on the website https://www.hygeiabeauty.com are covered by the legal warranty provided for in articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it can be returned to KW INTERNATIONAL CORPORATION LLP, which will either take it back, exchange it, or offer a credit note. All complaints and requests for exchanges must be made by email to contact.hygeiabeauty@gmail.com within thirty days after delivery.

Article 9. Liability

KW INTERNATIONAL CORPORATION LLP has an obligation of means for all stages of website access, the ordering process, delivery, customer service, or subsequent services. KW INTERNATIONAL CORPORATION LLP shall not be held liable for any inconvenience or damages inherent in the use of the Internet, including data loss, intrusion, viruses, service disruption, or other involuntary issues, or for any event qualified as force majeure, in accordance with legal precedents.

The computerized records kept in the information systems of KW INTERNATIONAL CORPORATION LLP, under reasonable security conditions, shall be considered as proof of communication, orders, and payments between KW INTERNATIONAL CORPORATION LLP and the CUSTOMER.

Article 10 – Security

The website https://www.hygeiabeauty.com is secured by an encryption process. All measures have been taken to enhance the encryption and scrambling processes to protect sensitive data related to payment methods as effectively as possible.

Article 11 – Intellectual Property

All texts, comments, works, illustrations, and images reproduced on the website https://www.hygeiabeauty.com are reserved under copyright and intellectual property rights worldwide. Accordingly, and in accordance with the provisions of the Intellectual Property Code, only private use is authorized, subject to different or more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the website https://www.hygeiabeauty.com, whether in the form of photos, logos, visuals, or text, is strictly prohibited.

Article 12. Personal Data

All data you provide on the website https://www.hygeiabeauty.com is collected in order to process your orders.

In accordance with Law No. 78-17 of January 6, 1978, relating to data protection, files, and freedoms, you have the right to rectify, access, modify, and delete the data you have provided to us. This right can also be exercised online.

Article 13. Force Majeure

The performance by https://www.hygeiabeauty.com of all or part of its obligations, including delivery, will be suspended in the event of a fortuitous event or force majeure that hinders or delays its execution. Such events include, but are not limited to, war, riots, insurrection, social unrest, and strikes of any kind. KW INTERNATIONAL CORPORATION LLP will inform CUSTOMERS of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. If this suspension continues beyond a period of fifteen days, the CUSTOMER will have the option to terminate the ongoing order, and a refund will be issued for the price of the ordered products and the paid delivery fees.

Article 14. Applicable Law and Jurisdiction

The General Terms of Sale are subject to French law. Only the French version of these General Terms of Sale is legally binding. In the event of a dispute arising from the order, delivery of the products, or the execution of the sale, the CUSTOMER has the option, before any legal action, to seek an amicable solution, notably with the assistance of a consumer association or any other advisor of their choice.

Article 15. Customer Service

For any information or questions regarding an order, the customer service is at your disposal:


Article 16. Warranty (For any order placed on the hygeiabeauty.com website)

Our “Hygeia Beauty Electric Face Massaging Heating Cleansing Brush” is warranted for 1 year from the date of purchase, subject to proper use.

If the “Hygeia Beauty Electric Face Massaging Heating Cleansing Brush” product malfunctions during the warranty period, the Customer has the option to return the product within the warranty period, and a new product will be sent to them free of charge as a replacement. The Customer should contact contact.hygeiabeauty@gmail.com to obtain the return address.

However, the return of the product with a malfunction is at the expense of the Customer.


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